Welcome to your Difficult Conversations quiz! Please answer the questions to the best of your ability based on the content if the Difficult Conversations video. Upon successful completion of the quiz, you will be provided a link to download your certificate of completion. Name Email Please confirm you have watched the video in its entirety.You must watch the video in its entirety in order for your Certificate of Completion to be valid.YesNo What does the “K” in the SPIKE protocol represent?KnowledgeKindnessKnowingKinetic What does research indicate is the best method when delivering bad news?Tell-Ask-TellAsk-Tell-Ask When expressing Empathy which of the following is NOT useful when considering Non-Verbal ques?Standing, paying attention to straight back.Eye ContactFacing your patientOpen body posture "I am so impressed by how you have cared for your Mom over the last number of years, what a great job you have done”. Is an example of which of the following part of the NURSE Acronym?NamingUnderstandingRespectingSupportingExploring Time is Up!